Rates

---

HOME SUPPORT
Normal	Priority	Emergency
10am - 6pm Monday to Friday	10am - 6pm Saturday	Sun, Holidays and any times not covered by Normal or Priority
$59.99 / hour	$89.99 / hour	$119.99 / hour
On-Site work is subject to a $19 service fee for local calls. For On-Site calls out of the local area, travel time will be charged at the same rate as service time given above. 1 hour minimum charge, for additional hours the charges are rounded to the nearest half hour. These rates do not include tax and prices are subject to change without notice.

---

BUSINESS SUPPORT
Normal	Priority	Emergency
10am - 6pm Monday to Friday	10am - 6pm Saturday	Sun, Holidays and anytimes not covered by Normal or Priority
$69.99 / hour	$104.99 / hour	$139.99 / hour
On-Site work is subject to a $19 service fee for local calls. For On-Site calls out of the local area, travel time will be charged at the same rate as service time given above. 1 hour minimum charge, for additional hours the charges are rounded to the nearest half hour. These rates do not include tax and prices are subject to change without notice.

---

*Service time is the time spent on-site or doing hands-on support where the technician is dedicated to your solution. Service time does not include time spent waiting for a computer to finish a long unattended process. For example, if you have a potentially damaged hard drive and a disk diagnostic or repair utility is being performed, you are only charged for time taken for setting up the repair utility and any additional service such as installation of the new hard drive and configuration but you are not charged for the time taken by the utility.

---

Support is available 24 hours a day - 7 Days a week

---